R
M
CONSULTANCY
RAJESH MEHROTRA
Driving Operational Excellence & Business Strategy...
As a Business Consultant with more than 3 decades of experience in the standardisation of operations, customer centricity, productivity, efficiency, cost optimisation & innovation, I excel in crafting tailored strategies that streamline processes, elevate customer satisfaction, drive productivity gains, optimise expenditures, and ultimately, maximise profitability for my clients.
Having worked in aftersales management for leading automotive brands, I specialise in elevating nationwide operational excellence and driving customer-centric strategies. I have successfully led aftersales strategy, customer satisfaction, and revenue growth.
My Journey
With a career spanning over 32 years in the automotive industry and an engineering degree, I have led aftersales operations for top brands, including Toyota, Hyundai, and MG Motors. With extensive experience in diverse markets, I bring a global experience & perspective to operational, strategic & business consultancy. Now as a business consultant and a certified Independent Director, I am excited for the road ahead...
2013
1999
2015
2018
2023
Toyota
Hyundai
Oman
MG Motors
R
M
CONSULTANCY
Service Strategy
Network Strategy
What Expertise I Offer
EV Ecosystem
Startup Advisory
Productivity & Efficiency
Cost Optimisation
Profitability
Process Standardisation
Operational Excellence
Customer Delight
Approach
Problem
Root Cause Analysis
Action Plan
Stakeholder Alignment
Deployment
Reflection
Notable Successes
New Winnings & Beginnings
Independent Director Certification
Testimonials
"Working with Rajesh Mehrotra was a game-changer for our aftersales strategy. His insights and guidance propelled us to achieve record revenue growth and customer satisfaction levels.”
Rajesh is an experienced professional in After Sales Service and General Management functions, with a very hard-working and customer-centric attitude.
“The first thing that comes to my mind about him is Flawless Leadership. I had been fortunate to be a part of his team for about 3 years and have learnt a lot under him. I was pretty impressed by his Leadership art and managing stakeholders right from Director to Officer level and Customers to Vendors. When I look back today, I have many instances when he helped me bring the best out of me which I still silently admire and cherish. He is also a great human being with strong Values & Integrity.”
I have worked with Rajesh thrice in my career. His vast exposure to aftersales across OEMs in his career has given him an edge in understanding the core business and he is at the helm of contributing immense learning to the industry. He brings in the expertise of all areas of customer care and aftersales both in domestic and overseas markets.
Rajesh’s leadership style is exemplary. He possesses an unparalleled attention to detail, ensuring that every project and task is executed with precision and excellence.
He not only recognizes individual strengths but also invests the time and resources necessary to develop those talents further.
One of the most impressive aspects of Rajesh's leadership is his ability to translate vision into tangible success.
He has a proven track record of developing leaders within his team. He provides mentorship, guidance, and opportunities for growth. Many of the team members who have worked under Rajesh's tutelage have gone on to become influential leaders themselves, a testament to his exceptional leadership development.
